Shipping policy
PROCESSING TIME
I'm a super tiny micro-business, so the time I need to prepare an order for shipping varies, but most products and orders are shipped out within 1-3 business days. Exceptions do rarely apply, such as during busier holiday seasons or when I'm taking a much needed vacation, but these will typically be noted in the website header, shop banner on the main page, in the FAQ, and here on our shipping policy page when applicable.
That being said, life happens and as a tiny business without additional employees, I can't offer the same shipping guarantees as larger corporations. If you need to receive your order by a specific deadline, please reach out directly so that I can give you an more specific estimate or let you know if I can expedite your order. Expedited shipping options are available at checkout - please purchase one of these if you need to receive your order as soon as possible.
Please note that custom or personalized items (such as custom tea blends or personalized gift baskets) generally take up to a couple of days longer to make. For details, see individual items or contact me at mulberrycreektraditionals@gmail.com (or using the "Contact" page) with any specific questions.
SHIPPING TIME
Different shipping methods are displayed at checkout with delivery estimates. Delivery dates are estimated based on our average processing times and the shipping carrier's average delivery times but delivery dates are estimates only and are not guaranteed. I do my best to fulfill orders in a timely manner and 99% of customers receive their orders on time or earlier, but as stated above, as a tiny one-woman operation, I simply can't offer the same shipping guarantees as larger corporations.
All orders include tracking; you will receive an email with your tracking number as soon as your order ships - please allow up to 24 hours for the tracking information and estimated delivery date to show up.
Please ensure that your shipping address is entered correctly upon checkout! If there is an error, contact us as soon as possible with the correct information. Unfortunately, once an order is shipped and out of my hands, I am unable to reroute or otherwise retrieve a package mailed to the shipping address provided, even if this address was entered in error. I am not liable for packages that are not received by the customer if they were sent to a wrong address due to customer error.